News

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• Update to our social media packs

  Our social media resource pack has recently been updated with new wording and imagery for you to use.

• CCW support and information available

  CCW the independent voice for water consumers has introduced a water saving podcast called ‘Waterfall’.

• Warning over loan sharks causing misery for families

  If you borrowed from a loan shark, make it a priority to seek specialist support to escape their clutches and get your finances back on track.

• Customer case study - Eileen

  Eileen shares her experience to help other customers like her. Eileen is now water debt free and managing her bills much better. Here’s her story.

• Supporting mutual customers

  Working in partnership is crucial in enabling us to break down the barriers of engagement with customers

• Dorset Resilience Forum home emergency plan

  Looking after yourself and others in an emergency can be a worry, but a little preparation can make it less stressful.

• HSBC No Fixed Address Service

  HSBC have partnered with Shelter and other UK and local charities to help people without a fixed home address open a bank account.

• Public living rooms

  Bristol Water and Wessex Water have provided funding for North Somerset Council's Public Living Rooms initiative.

• Round up of the year 2022

  It’s been an incredibly busy year for us, so we wanted to reflect on what we’ve have done to support our customers

• Discover the wonders of Walking with Water this autumn

  Campaign aims to inspire people to go the extra mile to save water.

• Wessex Water Foundation funding now open

  Applications are now open again for our Wessex Water Foundation Community Fund.

• Cost of Living Crisis Update

  We are predicting an increase in demand for help with water bills as a result of the cost of living crisis.

• North Somerset Council data share

  As you know, we are keen to grow our data shares with local authorities. We are now in early discussions with North Somerset Council.

• Sports United Against Dementia from the Alzheimers Society

  In light of the Lioness’ fantastic Euro 2022 win, it’s apt to share information about Alzheimer’s Society’s Sports United Against Dementia campaign.

• Our opening hours are changing

  As of 1 September, the opening hours of our billing Contact Centre will be changing.

• BS 18477:2010 Inclusive Service Provision

  We have successfully passed our assessment to continue to comply with the BSi standard BS 18477.

• Dementia Safeguard Scheme

  Wessex Water and Bristol Water have funded 30 GPS tracking devices for people living with dementia.

• Economic Abuse Evidence Form (EAEF)

  We are joining the pilot of The Economic Abuse Evidence Form (EAEF).

• Scope Disability Energy and Water Support Service

  From our partnership with Scope they are keen to partner with other organisations.

• Wessex Water Pilot

  In March’s PartnerHub Post we let you know about a pilot, as part of the recommendations within CCWs affordability review.