News

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• Supporting mutual customers

  Working in partnership is crucial in enabling us to break down the barriers of engagement with customers

• Dorset Resilience Forum home emergency plan

  Looking after yourself and others in an emergency can be a worry, but a little preparation can make it less stressful.

• HSBC No Fixed Address Service

  HSBC have partnered with Shelter and other UK and local charities to help people without a fixed home address open a bank account.

• Public living rooms

  Bristol Water and Wessex Water have provided funding for North Somerset Council's Public Living Rooms initiative.

• Round up of the year 2022

  It’s been an incredibly busy year for us, so we wanted to reflect on what we’ve have done to support our customers

• Discover the wonders of Walking with Water this autumn

  Campaign aims to inspire people to go the extra mile to save water.

• Wessex Water Foundation funding now open

  Applications are now open again for our Wessex Water Foundation Community Fund.

• Cost of Living Crisis Update

  We are predicting an increase in demand for help with water bills as a result of the cost of living crisis.

• North Somerset Council data share

  As you know, we are keen to grow our data shares with local authorities. We are now in early discussions with North Somerset Council.

• Council Tax Energy Support

  South Somerset District Council (SSDC) have asked us to share the following as they are concerned their residents in vulnerable circumstances have not yet applied for their rebate.

• Sports United Against Dementia from the Alzheimers Society

  In light of the Lioness’ fantastic Euro 2022 win, it’s apt to share information about Alzheimer’s Society’s Sports United Against Dementia campaign.

• Our opening hours are changing

  As of 1 September, the opening hours of our billing Contact Centre will be changing.

• BS 18477:2010 Inclusive Service Provision

  We have successfully passed our assessment to continue to comply with the BSi standard BS 18477.

• Dementia Safeguard Scheme

  Wessex Water and Bristol Water have funded 30 GPS tracking devices for people living with dementia.

• Economic Abuse Evidence Form (EAEF)

  We are joining the pilot of The Economic Abuse Evidence Form (EAEF).

• Scope Disability Energy and Water Support Service

  From our partnership with Scope they are keen to partner with other organisations.

• Wessex Water Pilot

  In March’s PartnerHub Post we let you know about a pilot, as part of the recommendations within CCWs affordability review.

• CCW Affordability Review

  CCW have published their Affordability Review on behalf of Defra and Welsh Government.

• South Gloucestershire Council data share

  We are really excited to let you know that, in partnership with Bristol Water, we have our first data share with a local authority.

• Alzheimers Society update

  The Alzheimer's Society have asked us to share an update which reflects on some of the amazing things they were able to achieve last year.