Meet Eileen. She is one of the many customers we've helped when they were struggling to pay their water bills.

She offered to share her experience to help other customers like her. Eileen is now water debt free and managing her bills much better. Here’s her story:

As a single parent of four children and a widow of 16 years, Eileen was struggling to juggle work with bringing up her children on her own. She found herself in debt and sought independent debt advice before applying for help with her water bill.

We placed Eileen on a reduced bill with our Assist tariff to match what she could afford to pay.

We also helped Eileen clear the debt she had built up through our support scheme Restart. Eileen paid a set amount for two years, and after that time we cleared her remaining water debt.

Eileen is now debt free and able to afford her water bill.

When asked if she would recommend friends and family to contact Wessex Water if they were struggling, Eileen said: "Yes, and I already have! It made a big difference and helped me so much when I was struggling and made things so much easier. If it makes things easier for them, then I can’t see why they wouldn't".

We are using Eileen’s story to encourage other customers to reach out and ask us for help if they are struggling. You can watch Eileen’s story in her own words on the Wessex Water YouTube channel.