It’s been an incredibly busy year for us, so we wanted to reflect on just a few examples of what we’ve have done to support our customers.

These include:

1. Broadening the support of the Dementia Safeguarding scheme by purchasing GPS tracking devices.
2. Supporting our customers through the cost-of-living crisis by:
   
   • Making changes to our Assist scheme
   • Data sharing with councils
   • Extra funding to the debt advice sector
   • Attending Cost of living events throughout our region.
3. Following the CCW affordability review we conducted a pilot which examined that ‘all water companies should operate a simple application process that covers all support schemes’.
4. Exploring new partnerships, including working with the Royal Association for the Deaf.

Season’s greetings from all the team! We look forward to working with you and your clients in 2023.