Wessex Water's PartnerHub

Helping you to support customers throughout our region.

Welcome to Wessex Water's Partner Hub

We want to work with you to support customers throughout our region, particularly those who are having difficulty affording their water bills or who have additional needs that we should be aware of in our day to day services.

Our hub provides you lots of information about the support we offer and gives you access to resources to help you raise awareness and apply on behalf of our clients.

It should also encourage you to share good practice and ideas with each other.

If you represent an organisation interested in partnering with us, you can also find out more about the opportunities we provide and how you can work with us.

Latest news

Vulnerability Awareness Week: 23 to 27 June

We have held our third Vulnerability Awareness Week – our annual campaign which aims to raise awareness among colleagues of the support Wessex Water provides for customers in need of extra help, plus the training available to help them do so.

Annual partner funding update

We’re delighted to announce that more than £300,000 in funding has been awarded this financial year to support 38 valued partner organisations.

Volunteering Day

At Wessex Water, volunteering is a core part of who we are. During the 2024/25 financial year, more than 850 colleagues from across the Group stepped away from their day jobs to support local charities and community organisations – making a real difference where it matters most.

Latest News

  • Refreshed Vulnerability Strategy submitted to Ofwat

    Since 2018, we’ve had a dedicated Vulnerability Strategy in place. It has continuously evolved to meet the changing needs and expectations of our customers, and this year we’ve taken another important step forward.

  • Princess Anne visits the Advice Bus

    Members of our customer policy team met the Princess Royal during her visit to Citizens Advice East Dorset & Purbeck (EDP) in May.

View all news

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