Since 2018, we’ve had a dedicated Vulnerability Strategy in place. It has continuously evolved to meet the changing needs and expectations of our customers, and this year we’ve taken another important step forward.
Following valuable feedback from Ofwat, CCW, stakeholders and our customers, we’ve refreshed our strategy to ensure it remains fit for the future. The updated approach, submitted to Ofwat on 30 June, outlines our long-term commitments through to 2030, including:
- Expanding support for customers who need extra help, with a focus on increasing the number of households registered for Priority Services.
- Tackling water poverty, with a clear goal to eliminate it entirely.
- Enhancing services during incidents, ensuring clear communication and tailored support for those in vulnerable circumstances.
- Showcasing impact through real-life case studies that highlight the difference our work is making.
This refreshed strategy reflects our ongoing commitment to making water services inclusive, accessible and supportive for everyone in our communities.
Discover more about our updated vulnerability strategy.
If you have any feedback you want to give on our strategy, please reach out to us at CommunityPartners@wessexwater.co.uk.
